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Ordering Process

  1. Find a production you'd like to see and identify a few dates that would possibly work for your group.
  2. Call or e-mail the group sales office with your ticket request. A group sales representative will review your preferred dates and recommend the best available seating.
  3. Once a date has been identified, tickets will be placed on a courtesy hold with no deposit required (groups of 100+ may be asked to place a 10% deposit, however). An invoice will be sent to you confirming the order.
  4. Now get your group together! You have until approximately one month before your scheduled performance to make changes to your order.
  5. Once you've got final numbers and made payment the tickets will be mailed to you with additional information including directions, parking etc.

Payment Process

  1. No deposit is required at the time you make your reservation (groups of 100+ may be asked to make a 10% deposit, however).
  2. A due date for final numbers and payment will be scheduled for approximately one month before your scheduled visit. This date will be listed on your invoice.
  3. Payment may be made via one check or credit card. We cannot accept multiple forms of payment from individual members of the group. Any orders left unpaid past the scheduled due date will be cancelled.
  4. Once payment has been made it will be a final sale, no refunds, exchanges or cancellations. A ticket packet will be mailed within 1-3 business days unless instructed otherwise.


Group Leader FAQ

  1. What is your cancellation policy?
    Once you make payment on an order it is considered a final sale; no refunds, exchange or cancellations.
  2. What if there is a snowstorm and we can't make the trip?
    Contact the group sales office in the event of a snowstorm or other event/emergency that prevents part or all of your group from attending the performance. Please don't travel in unsafe conditions; we will make every effort to find a sufficient solution, be it getting the group into a later performance or giving credit for a future visit.
  3. When is our payment due?
    Payment is due approximately one month prior to your scheduled visit. The due date is printed on your group sales invoice. Call the group sales office if you are unsure of your due date. Any orders unpaid past their due date will be subject to cancellation.
  4. Do I need to make a deposit?
    Most groups are not required to make a deposit. However, groups of 100+ may be asked to make a 10% deposit at the time they place their order.
  5. Do you give out any comps with group orders?
    All orders of 20+ performance tickets will receive one complimentary ticket. There are no comps issued for backstage tours or for prix-fixe meals.
  6. What if our numbers drop from our initial reservation?
    Up until you make payment, you have the ability to adjust your numbers, change dates or even cancel with no penalty. Once you make payment it will be considered a final sale, no refunds, exchanges or cancellations.
  7. What if our numbers grow from our initial reservation?
    As long as there are tickets available we'll happily add tickets to your order. You may also purchase additional tickets up until the date of the performance at the same group rate.
  8. Can I return any tickets I failed to sell for a refund?
    No, once you make payment it is a final sale, no refunds, exchanges or cancellations. 
  9. Do I really need to fill out the seat assignment form included in my ticket packet?
    We request and recommend that all group leaders fill out the seat assignment form with the full name and seat location of all your group members. This form is basically an insurance policy.  If one of your members were to lose their ticket it would be impossible to reseat them without knowing exactly where they sat. Also, this form allows us to quickly and quietly pull someone out of the theater in case of an emergency.
  10. How do we get to the Guthrie?
    Download driving directions to the Guthrie.
  11. Where can we park our bus?
    Free bus parking is available remote from our location. However, there are various surface lots and metered parking available near the Guthrie. Make sure you feed meters/pay surface lot fees if you choose to park in those locations. Download parking information.
  12. Can we pack a lunch and eat at the Guthrie?
    Yes, the Guthrie is a public building and you are welcome to use any of our public spaces to eat your lunch (or hold a book club, play cards, write a novel etc.).
  13. Is there an age minimum to attend a performance?
    For the majority of Guthrie shows, we recommend children be at least age 12, but admit children as young as 8. For A Christmas Carol, we recommend children be at least age 8, but admit children as young as 5. All children must have a ticket and children under 5 are never admitted.
  14. How much does it cost to park in the ramp across the street?
    The Riverfront Ramp is owned and operated by the City of Minneapolis. The event rate for Guthrie events is typically $8. Event rates will vary based on Metrodome events and other activities in the area. Daily rates vary depending on the time of day and length of stay. Visit the City of Minneapolis' website for more information.
  15. Can we bring our group down if we are not seeing a show?
    Yes, the Guthrie is a public building and you are welcome to walk through the Guthrie whenever we are open. Please note that the theaters themselves are not viewable, however.
  16. Is there a dress code for the Guthrie?
    No, the Guthrie does not have a dress code. Audience members are free to arrive in jeans or tuxedos.