Ticket Policies

Handling fees: For in-person orders, there is a $1 per ticket handling fee for tickets over $10. A per-ticket handling fee will be charged for all online and phone orders based on the price of the ticket:

• $1 for tickets $10 – $19.99
• $3 for tickets $20 – $29.99
• $5 for tickets $30 – $49.99
• $7 for tickets $50 or more

Age recommendation: We recommend patrons be ages 12 and up except for A Christmas Carol, which we recommend for ages 8 and up. Everyone must have a ticket, and children under 5 are not admitted. Call the Box Office if you have questions about a specific production.

Refunds: There are no refunds on tickets. If you are unable to attend a performance because you are sick, you may call the Box Office at 612.377.2224 to exchange your tickets no later than 4 p.m. on the day of your scheduled performance (noon for a matinee). 

Exchanges and donations: Ticket exchanges or donations must be made by 4 p.m. on the day of your scheduled evening performance (noon for a matinee) with the Box Office. Exchange fees may apply. No exchanges for special events or presentations.

Changes or cancellations: Performance names, dates and times are subject to change or cancellation.

Third-party tickets: No exchanges, donations, returns or refunds will be issued for any tickets listed for sale through brokers, agencies or third-party sellers (see note below).

Late seating: If you arrive after the show begins, you will be admitted during a break in the action to help keep distractions to a minimum. You may be seated in an alternate location.

Bad weather: If bad weather prevents you from attending, call the Box Office as soon as possible (no later than the day after the missed performance) to make alternative arrangements.