Ticket Policies
Ticket policies
Official point of purchase: The Guthrie Theater Box Office is the only official and most secure source for Guthrie tickets. We cannot guarantee the validity of tickets purchased through any other vendor or third-party seller.
There are three ways to purchase authorized tickets through the Guthrie Box Office:
- Online: guthrietheater.org
- By Phone: 612.377.2224 or 1.877.447.8243 (toll-free)
- In Person: 818 South 2nd Street, Minneapolis, MN 55415
Follow these best practices when purchasing tickets online:
- Purchase only on guthrietheater.org (you’ll be redirected to our secure site: securesite.guthrietheater.org after selecting tickets).
- Type the Guthrie website directly into your browser instead of using search engines.
- Avoid clicking on search listings labeled as ads.
- Before completing your purchase, confirm the web address is securesite.guthrietheater.org.
- If tickets are unavailable, contact the Box Office rather than searching third-party sites.
All-in pricing and handling fees
Minnesota law requires ticket prices to include all mandatory fees upfront. That means the first price you see is the total cost. As a nonprofit organization, the Guthrie relies on support from ticket revenue and donations. Handling fees generate critical revenue that helps cover the cost of credit card fees, ensure safe and secure online transactions, and provide exceptional Box Office service to patrons. The following handling fees are applied to each order:
Single tickets
For single ticket orders placed in person at the Box Office, there is a $1 per-ticket handling fee at all price levels. For single ticket orders placed online or by phone, a per-ticket handling fee will be charged based on the ticket price:
- $1 per single ticket priced $1.00 – $19.99
- $3 per single ticket priced $20 – $29.99
- $5 per single ticket priced $30 – $49.99
- $7 per single ticket priced $50 or more
Season tickets
There is a $10 handling fee per subscription order when you purchase online, by phone or in person at the Box Office. This applies to both traditional subscription and flex pass orders.
Group and tour tickets
There is a $1 per-ticket handling fee at all price levels when you purchase online, by phone or in person at the Box Office.
Private tours
There is a $10 per-order handling fee for private tour tickets.
Camps
There is a $7 handling fee per camp registration when you purchase online, by phone or in person at the Box Office.
Refunds: There are no refunds on tickets. If you are unable to attend a performance because you are sick, you may call the Box Office at 612.377.2224 to exchange your tickets no later than 4 p.m. on the day of your scheduled performance (noon for a matinee).
Exchanges and donations: Ticket exchanges and donations must be made by 4 p.m. on the day of your scheduled evening performance (noon for a matinee) with the Box Office. Exchange fees may apply. No exchanges for group tickets (once payment has been received), special events or presentations.
Ticket resale and third-party purchases: Tickets for Guthrie performances are intended for personal use only and may not be listed or resold on unauthorized marketplaces. While ticket resale is not prohibited under Minnesota law, the Guthrie reserves the right to:
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Delay ticket delivery or revoke tickets when necessary to protect patrons and reduce fraud.
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Void tickets not purchased directly from the Guthrie.
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Deny entry to anyone presenting tickets acquired through unauthorized channels.
Tickets purchased through unauthorized sources are considered invalid and will not be honored. They are ineligible for exchanges, refunds, donations or customer service assistance. If you purchased a ticket from a third-party seller, contact the seller directly for any refund requests.
The Guthrie does not guarantee the authenticity of tickets purchased through brokers, agencies, or third-party sellers and cannot assist with issues related to the orders.
The use of bots, false identities or other deceptive methods to evade ticket limits or acquire tickets for resale is strictly prohibited by law. Violations may result in ticket cancellation without refund.
Fraud: Tampering with or altering a ticket is considered fraudulent and will invalidate the ticket. To protect patrons and ensure authenticity, the Guthrie may delay ticket delivery, limit forwarding or evoke tickets suspected of fraud or duplication.
Performance changes or cancellations: Performance names, dates and times are subject to change or cancellation.
Group tickets: Final payment is due 60 days in advance of the performance. Once payment is received, no exchanges, cancellations or refunds will be issued for group tickets.
Bad weather: If bad weather prevents you from attending, call the Box Office as soon as possible (no later than the day after the missed performance) to make alternative arrangements.
Venue policies
Seating hold: If you arrive after the show begins, you will be admitted during a break in the action to help keep distractions to a minimum. You may be seated in an alternate location.
Prohibited items: Food, recording devices and laser pointers are prohibited inside the theaters. The Guthrie bans firearms on its premises. Please turn off phones and electronic devices prior to the performance.
Photo and video: By entering the Guthrie Theater, you consent to be photographed, filmed and/or otherwise recorded for promotional and archival purposes. Photos of the set are allowed before or after the show and during intermission but not when artists are onstage. Video or audio capture of any performance is strictly prohibited.
Disruptive behavior: We reserve the right to escort disruptive patrons from the theater at any time.
Updated as of December 2025
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