Ticket Policies

Handling fees: As a nonprofit organization, the Guthrie relies on support from ticket revenue and donations. Handling fees generate critical revenue that helps cover the cost of credit card fees, ensure safe and secure online transactions, and provide exceptional Box Office service to patrons. The following handling fees are applied to each order:

Single tickets 
For single ticket orders placed in person at the Box Office, there is a $1 per-ticket handling fee at all price levels. For single ticket orders placed online or by phone, a per-ticket handling fee will be charged based on the ticket price:

• $1 per single ticket priced $1.00 – $19.99
• $3 per single ticket priced $20 – $29.99
• $5 per single ticket priced $30 – $49.99
• $7 per single ticket priced $50 or more 

Season tickets 
There is a $10 handling fee per subscription order when you purchase online, by phone or in person at the Box Office.  

Group and tour tickets 
There is a $1 per-ticket handling fee at all price levels when you purchase online, by phone or in person at the Box Office.  

Camps 
There is a $7 handling fee per camp registration when you purchase online, by phone or in person at the Box Office. 

Refunds: There are no refunds on tickets. If you are unable to attend a performance because you are sick, you may call the Box Office at 612.377.2224 to exchange your tickets no later than 4 p.m. on the day of your scheduled performance (noon for a matinee). 

Exchanges and donations: Ticket exchanges or donations must be made by 4 p.m. on the day of your scheduled evening performance (noon for a matinee) with the Box Office. Exchange fees may apply. No exchanges for special events or presentations.

Bad weather: If bad weather prevents you from attending, call the Box Office as soon as possible (no later than the day after the missed performance) to make alternative arrangements.

Third-party tickets: No exchanges, donations, returns or refunds will be issued for any tickets listed for sale through brokers, agencies or third-party sellers (see note below).

Changes or cancellations: Performance names, dates and times are subject to change or cancellation.

Late seating: If you arrive after the show begins, you will be admitted during a break in the action to help keep distractions to a minimum. You may be seated in an alternate location.

Prohibited items: Food, recording devices and laser pointers are prohibited inside the theaters. The Guthrie bans firearms on its premises. Please turn off phones and electronic devices prior to the performance.

Photo and video: By entering the Guthrie Theater, you consent to be photographed, filmed and/or otherwise recorded for promotional and archival purposes. Photos of the set are allowed before or after the show and during intermission but not when artists are onstage. Video or audio capture of any performance is strictly prohibited.

Disruptive behavior: We reserve the right to escort disruptive patrons from the theater at any time.